Privacy Policy

This policy applies to (a) businesses that subscribe to the Service (“Customers”) and (b) the callers, patients, and end users who interact with our Customers through the Service (“End Users”). Customers are responsible for their own privacy practices toward their End Users.

• Account information: name, business name, email address, phone number, and billing details you provide when you sign up.
• Business content: the knowledge, scripts, calendars, and configuration you provide so the AI can answer on your behalf.
• Communications data: call recordings and transcripts, SMS message content, caller and recipient phone numbers, timestamps, and appointment details processed to deliver the Service.
• Usage and device data: log data, IP address, browser type, and similar information collected automatically when you use the web application.

• To provide, operate, maintain, and improve the Service.
• To answer calls, send and receive messages, and schedule appointments on a Customer’s behalf.
• To process payments and manage subscriptions.
• To communicate with you about your account, security, and support requests.
• To detect, prevent, and address fraud, abuse, and security issues, and to comply with legal obligations.

We do not send marketing or transactional text messages to any End User unless that person has first opted in and given prior express consent to receive them. Messages such as appointment confirmations, reminders, reschedule and cancellation notices, follow-ups, and links are sent only after the End User has affirmatively consented to receive SMS — for example, by providing their mobile number for that purpose during a call or booking, or by texting an opt-in keyword.

• Message frequency: message frequency varies based on your interactions (for example, the number of appointments you book or change).
• Costs: message and data rates may apply. Renous does not charge for receiving messages, but your mobile carrier may.
• Opt out: you can opt out of text messages at any time by replying STOP to any message. After you reply STOP, we will send one confirmation message and will not send further texts unless you opt in again.
• Help: reply HELP to any message for assistance, or contact us at [CONTACT EMAIL].

Mobile opt-in data and consent are never shared with third parties or affiliates for their own marketing purposes. We share phone numbers only with the messaging and telephony providers (such as Twilio) needed to deliver the messages you have consented to receive.

We share information only as described in this policy, including with:

• Service providers: telephony and messaging providers (such as Twilio), payment processors, cloud hosting, and AI model providers that process data on our behalf under contractual confidentiality and security obligations.
• Our Customers: communications data is made available to the business whose calls and messages the Service handles.
• Legal and safety: when required by law, regulation, legal process, or to protect the rights, property, or safety of Renous, our users, or the public.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this policy.

We do not sell personal information, and we do not share End User mobile opt-in information with third parties for their own marketing.

We retain information for as long as needed to provide the Service and for legitimate business or legal purposes. Customers may request deletion of their data, and we will delete or de-identify it within a reasonable period, except where retention is required by law.

We use administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information, or to object to certain processing. End Users can opt out of SMS at any time by replying STOP. To exercise any right, contact us at [CONTACT EMAIL]. We will respond as required by applicable law.

The Service is not directed to children under 13 (or the age required by local law), and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us so we can delete it.

We may update this Privacy Policy from time to time. We will post the updated version with a new effective date and, where required, provide additional notice.

If you have questions about this Privacy Policy or our data practices, contact [COMPANY LEGAL NAME] at [CONTACT EMAIL] or [BUSINESS ADDRESS].