Privacy Policy

This policy applies to (a) businesses that subscribe to the Service (“Customers”) and (b) the callers, patients, and end users who interact with our Customers through the Service (“End Users”). Customers are responsible for their own privacy practices toward their End Users.

• Account information: name, business name, email address, phone number, and billing details you provide when you sign up.
• Business content: the knowledge, scripts, calendars, and configuration you provide so the AI can answer on your behalf.
• Communications data: call recordings and transcripts, SMS message content, caller and recipient phone numbers, timestamps, and appointment details processed to deliver the Service.
• Contact list: for each business, Renous keeps a list of the people who called, texted, emailed, or booked with it, built from the names, phone numbers, and email addresses in those communications, so the business can see who it is talking to. The business can also add contacts by hand, edit or remove them, and mark someone as not a lead.
• Lead ratings:Renous uses AI to read a business’s calls, texts, and emails with each contact and note the person’s name, what they want, and how likely they are to book (for example Hot, Warm, or Cold). These ratings are shown only to that business, which can change them at any time.
• Mobile app:if you use the Renous app for iOS or Android, we receive a device token so we can send you notifications, which you can turn off in your phone’s settings. The app can add one person from your phone’s contacts, or save a Renous contact to your phone, only when you choose to. When you add someone from your phone, the app reads only the contact you pick; it never reads or uploads your address book. When you save a contact to your phone, the app opens your phone’s own form and Renous does not receive anything back. The app asks for contacts permission only if your phone requires it for one of these actions.
• Usage and device data: log data, IP address, browser type, and similar information collected automatically when you use the web application or mobile app.

• To provide, operate, maintain, and improve the Service.
• To answer calls, send and receive messages, and schedule appointments on a Customer’s behalf.
• To keep each Customer’s contact list and lead ratings up to date, so the business can see who contacted it and follow up.
• To process payments and manage subscriptions.
• To communicate with you about your account, security, and support requests.
• To detect, prevent, and address fraud, abuse, and security issues, and to comply with legal obligations.

We do not send marketing or transactional text messages to any End User unless that person has first opted in and given prior express consent to receive them. Messages such as appointment confirmations, reminders, reschedule and cancellation notices, follow-ups, and links are sent only after the End User has affirmatively consented to receive SMS, for example by providing their mobile number for that purpose during a call or booking, or by texting an opt-in keyword.

• Message frequency: message frequency varies based on your interactions (for example, the number of appointments you book or change).
• Costs: message and data rates may apply. Renous does not charge for receiving messages, but your mobile carrier may.
• Opt out: you can opt out of text messages at any time by replying STOP to any message. After you reply STOP, we will send one confirmation message and will not send further texts unless you opt in again.
• Help: reply HELP to any message for assistance, or contact us at support@renous.ai.

Mobile opt-in data and consent are never shared with third parties or affiliates for their own marketing purposes. We share phone numbers only with the messaging and telephony providers (such as Twilio) needed to deliver the messages you have consented to receive.

Renous offers optional features that connect to your Google account (Gmail, Google Calendar, and Google Drive) using Google OAuth. We request only the permissions needed for the features you enable, and we access only the data described below.

• Gmail (read and send): Renous reads incoming email in your connected mailbox to identify messages that need your attention, and to display conversations and draft replies inside the app. We store only message identifiers, envelope details (sender, recipient, subject, timestamps, and a short preview snippet), and our own classification results. We never store the bodies or attachments of your email. Message content is fetched from Gmail each time you open a conversation, used only to serve that request, and then discarded. Replies are sent from your own Gmail address only when you review and approve them.
• Google Calendar: Renous creates and updates calendar events that mirror appointments booked through your assistant. Appointment records are stored by Renous; the calendar event is a copy for your convenience.
• Google Drive: Renous accesses only the specific files you select to include in your assistant’s knowledge base, in order to keep their content in sync.

Google credentials are encrypted at rest. Disconnecting a Google account from Renous deletes the data derived from it, including stored email conversation records. You can also revoke Renous’s access at any time in your Google account settings.

We do not use Google user data for advertising, do not sell it, and do not allow humans to read it except with your explicit permission, where necessary for security or abuse investigations, or where required by law. Google user data is not used to develop, improve, or train generalized artificial intelligence or machine learning models, whether by Renous or by the cloud AI services we use. AI processing happens at inference time only, inside our own cloud environment (Amazon Bedrock), whose providers are contractually prohibited from using customer content to train their models.

Renous’s use and transfer to any other application of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

We share information only as described in this policy, including with:

• Service providers: telephony and messaging providers (such as Twilio), payment processors, cloud hosting, and AI model providers that process data on our behalf under contractual confidentiality and security obligations.
• Our Customers: communications data is made available to the business whose calls and messages the Service handles.
• Legal and safety: when required by law, regulation, legal process, or to protect the rights, property, or safety of Renous, our users, or the public.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this policy.

We do not sell personal information, and we do not share End User mobile opt-in information with third parties for their own marketing.

We retain information for as long as needed to provide the Service and for legitimate business or legal purposes. Customers may request deletion of their data, and we will delete or de-identify it within a reasonable period, except where retention is required by law.

We use administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information, or to object to certain processing. End Users can opt out of SMS at any time by replying STOP. To exercise any right, contact us at support@renous.ai. We will respond as required by applicable law.

The Service is not directed to children under 13 (or the age required by local law), and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us so we can delete it.

We may update this Privacy Policy from time to time. We will post the updated version with a new effective date and, where required, provide additional notice.

If you have questions about this Privacy Policy or our data practices, contact Renous AI LLC at support@renous.ai or 46 Bayard Street #405, New Brunswick, NJ 08901.