Terms & Conditions

By accessing or using the Service you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not agree, do not use the Service.

Renous provides an AI-powered receptionist that handles inbound and outbound communications for your business. Depending on your configuration, the Service may answer phone calls, respond to email and SMS, schedule, reschedule, and cancel appointments, capture messages, and follow up with your customers using information you provide.

The Service relies on third-party providers (including telephony and messaging providers such as Twilio) to deliver calls and messages. Your use of those features is also subject to the applicable third-party terms, and we are not responsible for outages or limitations of those providers.

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@renous.ai if you suspect unauthorized use.

You agree that you will not, and will not permit others to:

• Use the Service for any unlawful, fraudulent, deceptive, or harassing purpose, or in violation of any applicable law or regulation.
• Send unsolicited messages or place calls in violation of the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, A2P 10DLC requirements, or any other applicable communications law.
• Upload content or configure the Service in a way that infringes the intellectual property, privacy, or other rights of any third party.
• Attempt to reverse engineer, disrupt, or gain unauthorized access to the Service or its underlying systems.

You are solely responsible for obtaining all consents required to contact your customers and end users by phone or SMS, including the prior express consent required before any text messages are sent. See our Privacy Policy for details on messaging consent.

When you enable SMS, the Service will only send text messages to end users who have opted in to receive them. Message and data rates may apply, message frequency varies, and recipients can opt out at any time by replying STOP or get help by replying HELP. You agree to use the messaging features in compliance with carrier requirements and applicable law.

Paid plans are billed in advance on a recurring basis according to the plan you select. Unless required by law, fees are non-refundable. We may change pricing on a prospective basis with reasonable notice. You are responsible for any taxes and for usage-based charges (such as per-minute or per-message fees) incurred through the Service.

Usage beyond your plan’s included allowances is metered automatically at the pay-as-you-go rates shown on your plan and billed in arrears on your next invoice. A default spend cap limits pay-as-you-go charges each billing period; when the cap is reached, the Service pauses AI answering and forwards calls to your transfer number until the next period. You can adjust or remove the cap in your billing settings; removing it means usage-based charges accrue without a ceiling.

Free trial. Each business can use one free trial of 30 days. A payment card is required to start it. Unless you cancel before the trial ends, your card is charged automatically for the plan you chose when the trial ends, and then on each renewal until you cancel. We will remind you by email and in your dashboard about 3 days before the first charge. You can cancel at any time on the Billing page of your dashboard; if you cancel during the trial, you will not be charged. Discount codes apply as described when you enter them and cannot be combined unless stated.

Failed payments and lapsed subscriptions. If a payment fails or your subscription ends, the Service keeps answering for 7 days so you can update your card or renew. After that, AI answering stops: calls go to your transfer number and texts get no reply until you renew. Your contacts, call history, and settings are kept.

The Service, including all software, models, and content we provide, is owned by Renous AI LLC and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You retain ownership of the business content and data you provide to the Service.

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. AI-generated responses may be inaccurate or incomplete, and you are responsible for reviewing the Service’s output before relying on it for critical decisions. Lead ratings (such as Hot, Warm, or Cold) and the names and requests Renous notes for your contacts are AI estimates, not guarantees of any person’s intent.

To the maximum extent permitted by law, Renous AI LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service. Our total liability for any claim arising out of these Terms will not exceed the amounts you paid us in the twelve (12) months preceding the event giving rise to the claim.

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you breach these Terms or use the Service in a way that creates risk or legal exposure for us or others. Upon termination, your right to use the Service ends, and we may delete your data in accordance with our Privacy Policy.

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules. The state and federal courts located in New Jersey will have exclusive jurisdiction over any dispute arising out of these Terms.

We may update these Terms from time to time. If we make material changes, we will provide notice through the Service or by other reasonable means. Your continued use of the Service after the changes take effect constitutes acceptance of the revised Terms.

Questions about these Terms? Contact Renous AI LLC at support@renous.ai or 46 Bayard Street #405, New Brunswick, NJ 08901.