Terms & Conditions

By accessing or using the Service you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not agree, do not use the Service.

Renous provides an AI-powered receptionist that handles inbound and outbound communications for your business. Depending on your configuration, the Service may answer phone calls, respond to email and SMS, schedule, reschedule, and cancel appointments, capture messages, and follow up with your customers using information you provide.

The Service relies on third-party providers (including telephony and messaging providers such as Twilio) to deliver calls and messages. Your use of those features is also subject to the applicable third-party terms, and we are not responsible for outages or limitations of those providers.

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at [CONTACT EMAIL] if you suspect unauthorized use.

You agree that you will not, and will not permit others to:

• Use the Service for any unlawful, fraudulent, deceptive, or harassing purpose, or in violation of any applicable law or regulation.
• Send unsolicited messages or place calls in violation of the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, A2P 10DLC requirements, or any other applicable communications law.
• Upload content or configure the Service in a way that infringes the intellectual property, privacy, or other rights of any third party.
• Attempt to reverse engineer, disrupt, or gain unauthorized access to the Service or its underlying systems.

You are solely responsible for obtaining all consents required to contact your customers and end users by phone or SMS, including the prior express consent required before any text messages are sent. See our Privacy Policy for details on messaging consent.

When you enable SMS, the Service will only send text messages to end users who have opted in to receive them. Message and data rates may apply, message frequency varies, and recipients can opt out at any time by replying STOP or get help by replying HELP. You agree to use the messaging features in compliance with carrier requirements and applicable law.

Paid plans are billed in advance on a recurring basis according to the plan you select. Unless required by law, fees are non-refundable. We may change pricing on a prospective basis with reasonable notice. You are responsible for any taxes and for usage-based charges (such as per-minute or per-message fees) incurred through the Service.

The Service, including all software, models, and content we provide, is owned by [COMPANY LEGAL NAME] and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You retain ownership of the business content and data you provide to the Service.

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. AI-generated responses may be inaccurate or incomplete, and you are responsible for reviewing the Service’s output before relying on it for critical decisions.

To the maximum extent permitted by law, [COMPANY LEGAL NAME] will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service. Our total liability for any claim arising out of these Terms will not exceed the amounts you paid us in the twelve (12) months preceding the event giving rise to the claim.

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you breach these Terms or use the Service in a way that creates risk or legal exposure for us or others. Upon termination, your right to use the Service ends, and we may delete your data in accordance with our Privacy Policy.

These Terms are governed by the laws of [GOVERNING LAW JURISDICTION], without regard to its conflict-of-laws rules. The courts located in [GOVERNING LAW JURISDICTION] will have exclusive jurisdiction over any dispute arising out of these Terms.

We may update these Terms from time to time. If we make material changes, we will provide notice through the Service or by other reasonable means. Your continued use of the Service after the changes take effect constitutes acceptance of the revised Terms.

Questions about these Terms? Contact [COMPANY LEGAL NAME] at [CONTACT EMAIL] or [BUSINESS ADDRESS].